is all about safety. It is a gateway to quality information, and a pathway to communicate with others in both public and private sectors. While information is important, it is one directional – communication is a two-way street. We need to communicate together because the information you can link to from may literally save your life.

Once effective communication is established, timely and useful information flows. This develops trust and trust leads to cooperation. Emergency responders who trust utilities know that the motives of these utilities are not just compliance-driven or check the box; they understand that these utilities truly care about responder safety. Honest communication creates cooperation and when trust and cooperation meet, coordination follows. Remember, when an energy emergency occurs, success or failure is measured by three benchmarks – Communication, Cooperation, and Coordination.